B2B companies have a hard time in Germany: their products and services are often so optimized, that they hardly differ from the competition. Satisfied customers therefore move from supplier to supplier, worldwide. With the Fan Principle, companies succeed in emotionally connecting to their customers and keeping them for the long term. The Fan Principle as a management control system has supported Trilux for many years in meeting the global challenges of the lights-industry.
“As an international company, we have long sought a tool that would increase the efficiency of the brand funnel and enable a more targeted use of marketing and sales resources in particular; a tool that would sharpen the brand’s positioning and help define our North Star. A tool that increases customer preference and thus creates a future-oriented customer base. We were looking for a solution that, in perspective, would enable us to segment target groups and, in return, to define service and communication bundles in different ways – and to align and interlink the numerous projects and measures in the company with the positioning. We have found our tool: The Fan Principle as a holistic approach.”
Roman Becker | Managing Partner